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I have carpeting and rugs. Are they going to get dirty? No
they will not. At Stewart's Window Cleaning we wear shoe covers when in your home. We also cover any window sills,
couches, furnitire, etc. to avoid dripping any water.
I have
water/condensation between my window panes, can you remove it? Generally
the window is damaged. Solar heat from the sun and moisture have gotten inside the panes.
What is your cancellation policy? We hope you contact
us as soon as possible in case of cancellation. However, we do not charge for cancellations as they typically cannot
be avoided.
How often should I have
my windows cleaned? We recommend at least once a year for an interior cleaning unless
you smoke, have small children, or pets. In this case, we can work with you to maintain highly exposed windows on a
regular basis. For exterior cleaning our recommendation is two to four times per year. It is advised to not go
past six months, or water spotting and pitting can start to etch and ruin windows.
What
is the difference between a first time cleaning and and a regular cleaning? If we have
never cleaned your windows before we consider it a first time cleaning. We also consider any exterior windows that have
not been cleaned in six months or more to be a first time cleaning. A first time cleaning includes taking
off any screens, cleaning them, and their frame. We wash all windows, and if necessary they are scrubbed and razored
if needed to clear the pores of any dirt or paint overspray to make them smooth again. The window tracks and sills are
also included in the cleaning as well as the window frame. A regular cleaning includes everything of a first time cleaning
but does not involve scrubbing and razoring because build up has not accumulated. We typically do not offer discounts
on first time cleanings but we are glad to save you money by getting on our recurring schedule.
Why should I have both the inside and outside cleaned at the same time? We
strongly recommend doing both inside and outside at the same time for a first time customer to see the full effect of a perfectly
cleaned window. A smear or smudge on the inside not cleaned by a professional could leave you dissatisfied with your
service. You will be amazed at the difference it makes!
Are your cleaning products safe? Our
products are home-safe and biodegradable. We do not use any ammonia or alcohol-based solutions that could affect flooring
or home fabrics.
Moving Household Items We understand that your household items are valuable to you and we feel the same way, and want to avoid any damage.
Therefore, we ask that you remove any items that are either attatched to the windows, on sills, or furniture located in front
of the windows.
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